September 2017 Newsletter
Some of you will be getting this newsletter for the very first time so welcome to Isles Pool Service. Customers often like it when I write about things not pool related, so here goes.
Let’s talk about privacy, or lack thereof. Most of us know that there are cameras everywhere and we are being watched anytime we’re out in public. But what about when we’re at someone’s house? I recently received an e-mail from a customer who was up north at their summer home. They were concerned about a conversation that their surveillance camera had “picked up” between my pool technicians, down here in Florida. The conversation was about pools and was completely harmless, but that’s not my point.
My point is that we (any of us) no longer have a reasonable expectation of privacy anywhere but inside our own homes. And some of us have home automation products that are listening there too. Don’t get me wrong, I am not upset with this customer. They have every right to monitor their home any way they wish. But I’m glad my employees weren’t discussing their personal finances, their health, or maybe their family relationships. Imagine that you are at someone’s home (work, pleasure, whatever reason) and you get an important phone call from your healthcare company. They ask for your social security number to confirm your identity. Thanks to modern technology, the home owner now has that information recorded. Maybe that’s a bit farfetched, maybe it’s not. But the point is that somebody is listening to you no matter where you are. In a perfect world, I would never make a negative comment about anybody, ever. But this is not a perfect world and I most certainly am not perfect. So the next time I make a negative comment about a service provider, a friend, an acquaintance, a customer, it will be recorded by somebody and may be used against me at some point. What if an employee makes a negative comment about the boss? Can the homeowner use that against the employee? It’s kind of scary if you ask me. I know that there’s no going back, but just keep in mind that George Orwell was right. Big Brother really is watching, and more importantly listening.
Isles Pool Service can clean your pool, repair your pump and filter, install heat pumps and solar panels, install and repair automation systems, color changing LED lights, and a whole lot more. Just ask! We accept payment by cash, check, or charge. We can automatically debit your bank account or charge your credit card on the first of each month. If you pay for one year in advance, we will give you one month for FREE. We can even bill you by e-mail.
Everyone have a great September and thank you for your business.